A buyer in the UK can file a complaint before the state RERA authority in India online, seeking a refund with interest or delay compensation. You sign a vakalatnama or power of attorney before a UK notary with an FCDO apostille. Most RERA authorities hear cases by video, so the matter can be pursued without travelling from the UK.
- Document route
- UK notary public, then FCDO apostille
- Time difference
- IST is 4h30 (BST) to 5h30 (GMT) ahead
- Law
- Real Estate (Regulation and Development) Act 2016
- Main remedy
- Section 18: refund or delay interest
Builder Delay & RERA from the UK: how it works
We review the booking form, builder-buyer agreement, payment receipts and the promotional material shown at the exhibition, since promises in brochures can matter. We check the project's RERA registration, its declared completion date and extensions, and orders passed against the builder. The complaint is filed online in the relevant state with the prescribed fee.
At the hearing, if the builder has failed to deliver by the agreed date, the authority usually orders a refund with interest from each payment date if you want to exit, or monthly interest until possession if you stay. Where the builder ignores the order, recovery proceeds as arrears of land revenue. If the builder is under insolvency, we file your claim with the resolution professional instead. Throughout, we send short written updates after each hearing, timed for the UK morning, so you always know what was decided and what comes next.
What clients in the UK should know
- Payments made from the UK or your NRE account are refunded through the same route, keeping them repatriable.
- Interest received is taxable in India and must also be declared to HMRC as foreign income.
- Brochures and exhibition presentations can support a complaint about false promises.
Step by step from the UK
Video consultation
A call at a time that suits the UK, after we have read your documents.
Documents signed in the UK
UK notary public, then FCDO apostille
Work in India
Our team files, appears and follows up in India, and shares scans of everything filed.
Result and handover
Certified copies and originals are couriered to you in the UK where needed.
The full guide
This page covers what changes when you are in the UK. For the law, the documents and the step-by-step procedure, read our main page on Builder Delay & RERA, or see all services for clients in the UK and the NRI Property Law practice area.
Questions from clients in the UK
Can I file a RERA complaint from the UK?
Yes. Filing is online, documents are signed in the UK, and hearings are generally by video.
What if the builder offers a different flat?
You may accept or refuse. RERA can order a refund if the builder cannot deliver the agreed unit.
Is RERA faster than a consumer complaint?
Often, though it depends on the state. We advise which forum suits your claim.